Refund Policy

Effective date: August 15, 2026

1. Scope

This Refund Policy applies to all Services and Materials offered by TSARUKAEVA HEALTHY LIFESTYLE LLC (the “Company”), including in-person personal training, online training, remote coaching, virtual sessions, consultations, assessments, digital fitness programs, PDF programs, courses, videos, workout plans, mobility or corrective exercise programs, and related educational content.

This Refund Policy supplements the Company’s Universal Personal Training, Online Coaching, Digital Program & Liability Waiver Agreement (the “Agreement”). If there is a conflict between this Refund Policy and the Agreement, the Agreement controls, except to the extent applicable law provides a non-waivable consumer right.

2. Payment Terms

All payments must be made in full before Services or Materials are provided unless the Company agrees otherwise in writing.

Prices may change at any time. Sessions, packages, programs, credits, and Materials are non-transferable.

3. Digital Programs and Digital Materials

All sales of Digital Programs, downloadable content, PDFs, videos, courses, templates, workout plans, and other online or digital Materials are final and non-refundable once purchased, accessed, delivered, downloaded, streamed, emailed, opened, or otherwise made available to the Client, except where a refund is required by applicable law.

Digital Materials are licensed only for the Client’s personal use. Unauthorized sharing, copying, resale, distribution, posting, piracy, or other prohibited use may result in immediate termination of access without refund, in addition to any other remedies available under the Agreement or applicable law.

4. In-Person and Online Sessions

In-person and online sessions are non-refundable except as expressly provided in the Agreement or required by applicable law.

Cancellation or rescheduling requests must be made at least thirty-six (36) hours before the scheduled session.

5. Late Cancellations, No-Shows, and Late Arrivals

Late cancellations, no-shows, or late arrivals may result in forfeiture of the session, and the session may be charged in full.

6. Credits

Credits, if granted, are discretionary unless required by law.

Unless the Company confirms a different expiration period in writing, any credit granted must be used within thirty (30) calendar days.

Unused credits, expired sessions, missed sessions, and unused program access are not redeemable for cash.

7. Suspension or Termination

If the Company terminates Services or access because of the Client’s breach of the Agreement, including nonpayment, chargebacks, unsafe conduct, harassment, intellectual-property violations, or unauthorized sharing of Materials, the Client is not entitled to a refund unless required by law.

8. Company Changes and Force Majeure

If Services are delayed, interrupted, or cannot be provided because of circumstances beyond the Company’s reasonable control, including illness, emergency, natural disaster, hurricane, flood, fire, pandemic, war, civil unrest, power or internet outage, platform failure, government action, travel disruption, facility closure, payment-processor disruption, or another force majeure event, the Company may reschedule the Service, provide a credit, substitute a reasonable alternative, or modify delivery as appropriate.

Nothing in this section limits any refund right that cannot lawfully be waived.

9. Chargebacks

The Client agrees not to initiate false, fraudulent, abusive, or bad-faith chargebacks.

If a chargeback is initiated after the Client has received access to Services or Materials, the Company may suspend access, terminate Services, pursue collection, and seek recovery of chargeback fees, administrative costs, attorneys’ fees, and other amounts due to the fullest extent permitted by law.

10. Mandatory Consumer Rights

Nothing in this Refund Policy is intended to waive or limit any cancellation, refund, or other consumer right that cannot be waived under applicable law.

If applicable law gives the Client a mandatory right to cancel or receive a refund, that legal right will control to the minimum extent required by law.

11. Refund and Cancellation Requests

Any request involving a refund, cancellation, rescheduling, or credit should be directed to the Company using the contact information or communication method provided at the time of purchase or booking.

Business address: TSARUKAEVA HEALTHY LIFESTYLE LLC, 730 W Hallandale Beach Blvd #106, Hallandale Beach, FL 33009, United States of America.

12. Acceptance

By purchasing, booking, accessing Digital Materials, signing the Agreement, or checking the box to accept the applicable Terms and Conditions, the Client acknowledges that the Client has read, understands, and agrees to this Refund Policy.